Open for Applications Until Monday, May 25, 2020.
Twin Falls County
630 Addison Ave. W.
P.O. Box 126
Twin Falls, ID 83301
Estimated Start Date:
Assists Armed Services veterans applying for VA benefits. This position provides effective customer service, informs veterans of compensation and pension entitlements, orients veterans on education, vocational training, insurance, hospitalization and burial benefits, records documentation and provides application assistance. Duties include a high degree of compassion and patience, with the ability to handle controversial and confidential issues. The job also requires the ability to visit veterans who cannot leave their place of residence. The principal duties of this class are performed in a general office environment, although driving to other locations to attend public events or for at-home veteran's assistance is often required. Work is performed under the general direction of the County Commissioners, with latitude granted for independent judgment in performing the duties of the job within Veterans Affairs Laws and Regulations.
Duties / Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES (illustrative only and may vary by assignment)
Assists veterans and their dependents in applying for Federal, State, County benefits;
Informs and explains veteran benefits including compensation, pension, education, vocational training, insurance, hospitalization and burial benefits;
Interviews clients to determine eligible benefits and assists with completing application forms;
Helps to gather requisite evidence from medical, military, community, and other sources to support benefits determinations by the Department of Veterans Affairs.
Prepares electronic files through Vetraspec web portal, collect necessary documents for filing claims, and delivers claims to the State Service Officer;
Conducts outreach presentations including home and hospital visits, attending veterans organization meetings, and special events for veterans to present information on veterans benefits;
Organizes transportation to Boise Veterans Affairs Medical Center;
Visits veterans who are unable to leave their place of residence to assist with Veterans Benefits;
Sets up, tracks, maintains, and updates electronic files for veterans per legally required functions and schedules;
Makes referrals to other County, state or city agencies and organizations that may assist veteran needs;
Keeps immediate supervisor fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;
Communicates and coordinates regularly with appropriate co-workers to maximize the effectiveness and efficiency of interdepartmental operations and activities.
Maintains strict confidentiality in all cases;
Interacts with County employees, customers, visitors and the general public effectively and professionally.
SECONDARY DUTIES AND RESPONSIBILITIES:
Assists veterans in requesting benefit letter for income verification to apply for property tax reductions (circuit breakers) with Twin Falls County Assessor;
Performs other duties as assigned.
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty and be successful in the position.
Veterans benefits and military organizations benefits;
Competent in the interpretation and application of federal laws and procedures;
Customer service procedures and techniques.
Skill and Ability to:
Evaluate and analyze customer needs to provide exceptional customer service;
Learn and explain Veterans Benefits thoroughly to provide information and assistance with applications;
Maintain records efficiently and accurately;
Maintain a detailed schedule of appointments for veteran office visits and DAV van scheduling and ensure follow-up is provided as required.
Travel to various events, meetings, programs, personal residences, etc. to explain Veteran's benefits;
Respond to the public over the phone or in person in a tactful, pleasant, and courteous manner;
Speak clearly and communicate accurate information to others.
Use English to communicate effectively with others.
Proficiently operate computers, software programs, such as Microsoft Word, Excel, PowerPoint, Outlook or Gmail calendaring, or similar office software to create documents and other materials, maintain information, and generate reports.
Listen carefully to, understand, and effectively communicate through oral, written, and interpersonal communication channels.
Follow verbal and written instructions.
Work independently and exercise initiative, with general guidance and supervision.
Use good judgment to make sound and reasonable decisions and problem-solving skills to respond to customer service needs in accordance with laws, ordinances, regulations and established policies.
Maintain a professional demeanor at all times;
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
Demonstrate integrity and ingenuity the performance of assigned tasks and solving problems;
Perform all duties in accordance with County policies and procedures with regard for personal safety and that of other employees and the public.
ACCEPTABLE EXPERIENCE AND TRAINING:
High school diploma or GED, with ability to attend State Service Officer Training; and
Veteran's status is a preferred qualification; and
Two years office experience, with extensive experience in public relations and customer service; and
Valid Idaho Driver's License; or
An equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered.
Must successfully pass background investigation relevant to the position and remain in good standing for the duration of employment with the County.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this classification, the employee is frequently required to stand, sit, move about, drive, use hands to keyboard or type, handle materials, or manipulate papers and files. The employee often lifts and/or moves up to 20 pounds. Specific vision abilities required by this classification include close and distance vision to review paperwork and to drive. Sufficient clarity of speech and hearing abilities required by this classification include those which permit the employee to discern verbal communication and communicate effectively in person and by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. At times the employee will drive to various locations.
How To Apply
APPLY ONLINE WWW.TWINFALLSCOUNTY.ORG