Educational Support Technician - Details
Open for Applications Until Friday, January 22, 2021.
Estimated Start Date:
Uses troubleshooting skills to resolve basic computer technical issues.
Uses remote technology tools to assist users with resolving issues.
Provide technical support via the telephone and other forms of communications.
May initiate user support repair/site visits for technical problems and resolutions.
Document all support incidents and customer requests in the helpdesk system in a timely manner and use the system to track all unresolved incidents.
Analyzes and evaluates support requests for recurring problems; makes recommendations, takes corrective action, or seeks assistance from appropriate resources.
Participates in team projects that enhance the quality and efficiency of customer support and service.
Keep customers advised on the steps being taken to resolve their incident or service request.
Maintain technical knowledge of existing and new technologies.
Other duties as assigned.
Good Verbal Communicator
Ability to follow up
How To Apply
Send email your resume to firstname.lastname@example.org