Assistant Manager - Communications Center - Details
Open for Applications Until Saturday, July 3, 2021.
City of Twin Falls
Estimated Start Date:
ANNUAL SALARY RANGE: $60,000 - $86,445
Twin Falls, Idaho
BENEFIT PACKAGE INCLUDES: Medical & Dental Insurance, Vacation & Sick Leave (accrued bi-weekly), Paid Holidays (10), Paid Long Term Disability and Life Insurance, Wellness Program, Family Bonding Leave, Tuition Reimbursement, and Public Employee Retirement System of Idaho-P.E.R.S.I.
JOB DUTIES: The 911 Assistant Manager provides operational support and supervision of the communications center by making decisions and resolving problems in compliance with standard operational procedures. The Assistant Manager is a leader who believes in open communication, promotes the values of the organization, and works collaboratively with all stakeholders. Duties include preparing schedules; recommending policy changes; resolving conflicts or issues involving personnel or the public; assisting in the preparation of the annual budget, preparing PSAP reports, call processing or mapping services; as well as performing a variety of other duties as assigned.
MINIMUM QUALIFICATIONS KNOWLEDGE: This work requires knowledge of an extensive body of 9-1-1 Center procedures, and operations requiring specialized training and experience in the field; knowledge of standardized emergency and non-emergency dispatch rules, procedures, operations, supervisory principles and practices, ability to work as a team member, and establish and maintain good working relationships. This position also requires a strong working knowledge of CAD and a basic understanding of communications equipment. The position requires exceptional communication skills including the ability to communicate effectively verbally and in writing.
MINIMUM QUALIFICATIONS EDUCATION/EXPERIENCE: High school diploma or GED; Certificates of Emergency Medical Dispatch, I.L.E.T.S., P.O.S.T. 9-1-1 Communications Officer Basic; or the knowledge, skills, and abilities typically acquired through a combination of education and experience equivalent to completion of a dispatcher training program; plus five (5) years of progressively responsible related experience in emergency response. As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation, which includes a polygraph and psychological evaluation.
How To Apply
Interested individuals should submit an online application by visiting our website at www.tfid.org/jobs.