Emergency Communication Officer - Details
Open for Applications Until Friday, November 5, 2021.
City of Twin Falls
203 Main Ave East
Twin Falls, ID 83301
Estimated Start Date:
The primary function of an Emergency Communication
Officer (E.C.O.) is to answer emergency and non-emergency calls for assistance and information. Must
evaluate and process requests for emergency and non-emergency service in a fast, courteous, and
efficient manner using computers, multi-line telephone, radio, or 911 systems. The E.C.O. relays
information to emergency response personnel, performs emergency medical dispatch, crisis
intervention services and maintains contact with callers until responders arrive. The E.C.O. requires
strong communication skills and the ability to provide life saving instructions when needed.
The E.C.O. will determine and assign the level of priority of the call, enter data into a computer-aided
dispatch (CAD) operating system, scan responder status, and record details about the call. Enters and
modifies information into local, state, and national computer databases. The principal duties of this
position are performed in an office environment in which the employee may be subject to stressful and
Emergency Communication Officers must work varying hours including night, weekend
and/or holiday shifts in a general 24-hour office environment. The current 40-hour work week
includes a 10 or 12-hour shift and a three-day weekend every other week. Shifts begin at either
6:00 a.m. or 6:00 p.m. and schedules change from days to nights at two-month intervals.
Must be 19 years or older at the time of employment; have a high school diploma
or G.E.D. and have no disqualifying criminal history. Must have some experience and/or training in
clerical work or related field, the operation of standard office equipment such as a personal computer,
basic software applications and multiple-line telephone. Prior experience in emergency services
dispatch or communications is desirable but not required.
Due to the nature of the work, applicants must demonstrate awareness to the reaction of others,
attention to detail, problem solving and both verbal and written communication skills. Must have
excellent interpersonal skills with the ability to work with a variety of individuals. Remain calm and stay
focused under stressful situations.
A complete and thorough background investigation, psychological evaluation, polygraph, and pre-employment drug and hearing test are required. Candidates must obtain a POST Basic Certification
within 18 months of hire.
How To Apply
A completed City of Twin Falls application;
2. Two computer assessments:
a. Personal Evaluation Profile – select from multiple choice answers;
b. Criticall Dispatch Practice Test – listen to calls, dispatch police or fire, data entry;
3. Submit a $20.00 testing fee.
Computer Assessments: After submitting your application, please call the Human Resources Office to
schedule an appointment. Payment is due at the time you take your test. Included in this packet is an
overview of the Criticall test, a list of the skills that will be evaluated, and the administrative guidelines
for answering the questions. Applicants who successfully complete the computer assessments will be
called for an oral interview. This posting will remain open until a suitable pool of applicants has been