Supervisor – Communications Center - Details - Eagle Jobs

Supervisor – Communications Center - Details

Open for Applications Until Monday, November 29, 2021.

City of Twin Falls

203 Main Ave East
Twin Falls, ID 83301
208-735-7251
cgibson@tfid.org

Job Posted:
11/9/2021
Estimated Start Date:
1/3/2022

Compensation:
HOURLY SALARY RANGE: $26.76 - $32.11
Work Schedule:
Full-Time
Location:
Twin Falls, Idaho

Job Description
BENEFIT PACKAGE INCLUDES: Medical & Dental Insurance, Vacation & Sick Leave (accrued bi-weekly), Paid Holidays (12), Paid Long Term Disability and Life Insurance, Shift Differential Pay, Wellness Program, Family Bonding Leave, Tuition Reimbursement, and Public Employee Retirement System of Idaho-P.E.R.S.I.

JOB DUTIES: The Communications Center Floor Supervisor is a responsible supervisory position charged with control of the general operations of all shifts that provide 24/7 coverage for emergency communications for the City of Twin Falls.

Dispatch Operations 70%
- reviewing work for accuracy, effectiveness, and speed of service as it is deemed necessary.
- ensure employees are knowledgeable in all policies, procedures, and guidelines.
- Supervision of 2-3 employees per shift.

Personnel Management 30%
- foster and support relationships internally and with other departments.
- implement, monitor, and evaluate training of employees and probationary employees to enhance quality and performance.
Qualifications
his work requires knowledge of an extensive body of 9-1-1 Center procedures, and operations requiring specialized training and experience in the field; knowledge of standardized emergency and non-emergency dispatch rules, procedures, operations, supervisory principles and practices, ability to work as a team member, and establish and maintain good working relationships. This position also requires a strong working knowledge of CAD and a basic understanding of communications equipment. The position requires exceptional communication skills including the ability to communicate effectively verbally and in writing.

High school diploma or GED; Certificates of Emergency Medical Dispatch, I.L.E.T.S., P.O.S.T. 9-1-1 Communications Officer Intermediate; or the knowledge, skills, and abilities typically acquired through a combination of education and experience equivalent to completion of a dispatcher training program; plus, five (5) years of progressively responsible related experience in emergency response. As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation, which includes a polygraph and psychological evaluation.
How To Apply
Apply immediately. Interested individuals should submit an online application using the following link: www.tfid.org/jobs.; the position will remain open until filled. Initial interviews will begin the week of November 29, 2021.

1. A completed City of Twin Falls application;
2. Two computer assessments:
a. Personal Evaluation Profile – select from multiple choice answers;
b. Criticall Dispatch Practice Test – listen to calls, dispatch police or fire, data entry;
3. Submit a $20.00 testing fee.
Computer Assessments: After submitting your application, please call the Human Resources Office to schedule an appointment. Payment is due at the time you take your test. Included in this packet is an overview of the Criticall test, a list of the skills that will be evaluated, and the administrative guidelines for answering the questions.

For additional information, please call Human Resources Office at 208-735-7251 or email hr@tfid.org.