Open for Applications Until Tuesday, January 18, 2022.
Twin Falls County
630 Addison Ave. W.
P.O. Box 126
Twin Falls, ID 83301
Estimated Start Date:
Twin Falls County
Performs administrative and clerical duties and may be assigned as a specialist in the services offered by the assigned department. Employees in this class perform a wide range of office support functions using independent judgment in applying existing policies and procedures to complete assignments. This involves knowledge of multiple procedures and program guidelines to make decisions. Employees respond to non-routine inquiries and explain department services, policies, procedures and rationale for decisions to customers. Employees typically utilize a variety of computer operations and/or specialized software to complete daily assignments. The classification's primary and diverse duties include creating, reviewing and processing documents and records, identifying and correcting errors and omissions on documents received from staff, and/or public, performing data entry, maintaining records, and scheduling appointments. Work is usually performed in or near a front counter or office where customers can easily be accommodated.
DUTIES / RESPONSIBILITIES:
ESSENTIAL DUTIES AND RESPONSIBILITIES (illustrative only and may vary by assignment)
Answers incoming phone calls, greets walk-in customers, provides general information to the public; answers questions and inquires, and provides information and answers about hearings and closed cases.
Responds to and serves the public with courteous good will in a professional manner;
Responsible for the daily office rounds
Manages time and prioritizes work;
Compiles, copies, sorts and files/records of office activities, business transactions and other activities;
Provides clerical and support services to staff members as needed, including but not limited to, taking messages, setting appointments, providing information, processing and preparing documents and correspondence, screening and distributing mail, preparing and tracking mailings and legal notifications, and inputting data into central computer system;
Enters data and maintains accurate and complete records, files and documentation;
Prepares logs and/or reports;
Completes the weekly office docket
Attends training meetings and conferences, sometimes outside local area;
Creates word processing documents and spreadsheets and/or works with specialized department software;
Responds to Commissioners', elected officials', County employees' and citizens' questions and comments in a courteous and timely manner;
Performs time management and scheduling functions, meets deadlines, and sets project priorities;
Communicates and coordinates regularly with appropriate co-workers to maximize the effectiveness and efficiency of interdepartmental operations and activities.
Maintains strict confidentiality in all cases in accordance with ethics, government law, and county policy;
Assists other department and County employees as needed or requested;
Performs all work duties and activities in accordance with County policies, procedures, and safety practices.
Assists in the completion of paperwork related to Public Defender cases;
Copies, files with Court Services, and distributes pleadings, motions, and instructions;
Researches client information on iCourt Portal computer system.
Enters all closure dispositions on case management program and files all closed cases;
Places and retrieves files and materials in office archives;
Maintains confidentiality in all cases;
SECONDARY DUTIES AND RESPONSIBILITIES:
Delivers Public Defender mail to and from other County Offices;
Receives information on County Jail inmates;
Performs other duties as assigned.
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty and be successful in the position.
Legal phrases and terminology;
Current office practices and procedures, including data entry;
Record keeping and filing practices and procedures;
English grammar, spelling, punctuation, and composition;
Customer service procedures, techniques, and objectives;
Operation of a personal computer and job-related software applications.
Skill and Ability to:
Type 30 (WPM)
Read, understand and organize legal documents;
Data entry and filing
Bilingual (English / Spanish) preferred;
Provide effective customer services with patience and accuracy;
Assess problem situations and develop effective answers, with or without the supervisor's help;
Perform duties with accuracy and attention to detail;
Prepare reports on activities as requested;
Enter and retrieve data accurately and efficiently into a computerized system;
Establish and maintain accurate records and files, both computerized and hardcopy;
Speak clearly and communicate accurate information to others;
Use English to communicate effectively with others;
Proficiently operate computers, software programs, such as Microsoft Word, Excel, PowerPoint, or similar office software to create documents and other materials, maintain information, and generate reports;
Listen carefully to, understand, and effectively communicate through oral, written, and interpersonal communication channels;
Follow verbal and written instructions;
Work independently and exercise initiative, with general guidance and supervision;
Use good judgment to make sound and reasonable decisions and problem-solving skills to respond to customer service needs in accordance with laws, ordinances, regulations and established policies;
Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
Demonstrate integrity and ingenuity the performance of assigned tasks and solving problems;
Perform all duties in accordance with County policies and procedures with regard for personal safety and that of other employees and the public.
ACCEPTABLE EXPERIENCE AND TRAINING:
High School Diploma or GED;
Two years' experience in an office or clerical position;
Valid Idaho Driver's License;
An equivalent combination of education and experience that provides the required skills, knowledge and abilities to successfully perform the essential functions of the position may be considered.
Must successfully pass background investigation relevant to the position and remain in good standing for the duration of employment with the County.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this classification, the employee is frequently required to stand, walk, sit, stoop, kneel, bend, use hands to keyboard or type, handle materials, or manipulate tools used in performing the essential functions of the classification, and reach with hands and arms. The employee must (occasionally or frequently) lift and/or move up to 25 pounds and, infrequently, up to 50 pounds. Specific vision abilities required by this classification include close vision, distance vision and ability to adjust focus. Sufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person, by telephone. While performing the duties of this classification, the employee works in an office setting where the noise level in the work environment is usually moderate. The employee is often exposed to customers/clients who are emotionally upset or who are dealing with difficult personal challenges.
How To Apply
Apply ONLINE at www.twinfallscounty.org
Testing is required for this position. We must receive your test results by the posting deadline for you to be considered for this position. Testing is conducted by the Idaho Department of Labor Magic Valley Office. Their hours are Monday –Friday from 8 a.m. – 5 p.m. To receive the testing links; call 208-735-2500, email email@example.com , or visit the Department of Labor Magic Valley Office at 420 Falls Avenue in Twin Falls.
Please note: If you took tests through the Department of Labor for a company other than Twin Falls County, your tests scores are not automatically sent to us and you will need to mail, email, or fax them to our office before the posting deadline to be considered for this position.
Tests required: Basic Office Skills, General Typing (5 min test)
Tests will be kept on file for six (6) months. When you retest, we will use your most recent test score for each position for which you apply.